Training Cancellation Policy

If you are unable to attend the course you are booked on, you may substitute, by prior arrangement and after notifying us via email (info@oscesense.co.uk), someone else from your organisation on one occasion.

If you are unable to attend, and not in a position to substitute your place to another person then the following charges will apply:

Cancellation charges – training courses:

• 16-12 weeks before the course: 25% of the fee
• 12-8 weeks before the course:  50% of the fee
• 8-2 weeks before the course: 75% of the fee
• Less than 14 days before the course: 100% of the fee.

Please note that full payment is required for non-attendance on a booking that has been transferred or reserved.

A learning agreement and payment plan that has been agreed must be paid in full for non-attendance.

E-Learning Cancellation Policy

E-learning once accessed cannot be cancelled or refunded. If purchased modules hasn’t been used or accessed then we can do a refund. Request can be done within 14 days from purchase. If it has been longer than 14 days then refund requests are handled on a case by case basis. Please submit your cancellation and refund requests via email to info@oscesense.co.uk.